Refund policy
Returns & Refunds
Tea For food safety reasons, tea products (including Wish Pouches) cannot be returned or exchanged once shipped.
Teaware and other non-food items You may request a return within 7 days of receiving your order. Items must be unused, in original condition, with all parts and packaging. Return shipping is paid by the customer.
Damaged or defective items (all products) Please contact us through the form on our website within 7 days of delivery, and include a complete, unedited unboxing video showing the outer box, the shipping label and the opening of the package. Once confirmed, we will send you a replacement. There is no need to return the damaged item.
Cancellations Orders can be cancelled before they are shipped.
Refunds Refunds are made to your original payment method within 14 business days after we receive the returned item or confirm the cancellation.
Please note
- Sale and promotional items cannot be returned or exchanged. Damaged or defective items will still be replaced.
- For international orders, customs duties and international shipping costs are paid by the customer.
- All return, exchange and cancellation requests must be made through the form on our website, with your order number.