Shipping policy
Processing time
Orders are shipped from Taiwan within 3 business days of payment (excluding weekends and public holidays). You will receive a tracking number by email once your order has shipped.
Shipping methods
| Method | Estimated delivery | Notes |
|---|---|---|
| Standard (Chunghwa Post e-Packet) | Asia: 7–12 business days. Rest of the world: 10–20 business days | Tracked. Orders up to 2 kg |
| Express (EMS) | 3–7 business days | Tracked, with compensation for loss or damage |
Delivery times start from the shipping date and do not include customs clearance. Delays may occur during peak seasons or unexpected events.
Shipping costs Shipping costs are based on the total weight of your order and your destination, and are shown at checkout. Orders over 2 kg can only be shipped by Express (EMS).
Customs duties and taxes Your country may charge import duties, taxes or handling fees. These are paid by the recipient and are not included in the product price or shipping cost. If a package is returned to us because these charges were refused, we will refund the order minus the shipping costs both ways.
Address details Please make sure your address and phone number are correct. If a package is returned or delayed because of an incorrect address or failed delivery, the cost of reshipping is paid by the customer.
Delayed or lost packages If your package has not arrived after the estimated delivery time, please contact us through the form on our website with your order number, and we will help trace it with the postal service.
Fragile items All teaware is carefully packed with bubble wrap and foam. If anything arrives damaged, please contact us within 7 days with an unboxing video, as described in our Returns & Refunds policy.